IT Support Technician for Service Desk
Workplace: Östersund, Sverige
Expires: September 9, 2025
Centric Professionals AB is seeking several skilled and dedicated IT technicians with a passion for IT and service for consulting assignments at a client in Östersund. This full-time, ongoing assignment offers stable employment with valuable work experience, support in professional development, and assistance with housing if needed.
Main requirements:
  • At least 6 months of experience in IT support, service, or back-office functions
  • Some form of IT education or IT courses completed
  • Very good communication skills in Swedish and English, both spoken and written
  • High communication skills
  • Strong pedagogical abilities to guide and support customers
  • Good technical knowledge
  • Very high service orientation
Responsibilities:
  • Provide first-line support via telephone, email, and remote access
  • Assist customers in a clear and professional manner
  • Deliver excellent customer experience
  • Communicate constructively with customers and colleagues
Required hard skills:
  • IT support experience
  • Knowledge of IT systems and support tools
  • Swedish and English language proficiency
Recommended hard skills:
  • Windows operating systems
  • Office 365
  • Microsoft Office suite
  • Citrix
  • Active Directory
  • Networking
  • Microsoft Exchange
Soft skills:
  • Responsibility
  • Driven attitude
  • Professional behavior
  • Helpfulness
  • Strong communication skills
  • Pedagogical skills
  • Reliability and stability
Operating systems:
  • Windows
Natural languages:
  • Swedish (Proficient)
  • English (Proficient)
Cultural skills:
  • Customer service orientation
  • Team collaboration
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