IT Support
Workplace: Stockholm, Sverige
Expires: January 31, 2026
Providing user support via phone, email, portal, and chat; guiding users, troubleshooting, and resolving incidents; collaborating with team to improve processes and grow together; scheduled work including weekdays and weekends.
Main requirements:
- Experience working with User Support/Customer Service/IT Support is required.
- Studied with a technical focus at university or college.
- Strong interest in technology and willingness to learn more about IT support.
- Communicative, meticulous, and solution-oriented.
- Very good knowledge of both Swedish and English.
Responsibilities:
- Provide support via phone, email, portal, and chat.
- Guide users through troubleshooting and incident resolution.
- Collaborate with the team to improve processes.
- Participate in team development and growth.
Required hard skills:
- Experience in user support/customer service/IT support.
- Knowledge of ServiceNow or similar ticketing systems.
Recommended hard skills:
- Retail experience.
Soft skills:
- Communicative
- Meticulous
- Solution-oriented
- Strong user focus
- Enjoys helping others
Natural languages:
- Swedish (Proficient)
- English (Proficient)
Cultural skills:
- Team collaboration
- User-centered approach
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