IT-NÖRD med intresse för SERVICE sökes
Workplace: Malmö, Sweden
Expires: June 29, 2025
Seeking an IT enthusiast who loves technology and service. The role involves supporting customers via phone and email, troubleshooting technical issues, and working with various IT systems and hardware. Previous helpdesk experience is a plus but not required. Fluency in Swedish and English is mandatory.
Main requirements:
- Genuine interest in technology
- Fluency in Swedish and English
- Preferably studied IT, especially enjoyed network courses
Responsibilities:
- Assist customers with tech-related problems via phone and email
- Work in a case management system
- Perform daily troubleshooting
Required hard skills:
- Active Directory
- DNS, DHCP, TCP/IP
- Citrix
- Windows Operating Systems
- Outlook & Exchange
- MS Office & O365
- Printer and printer management
- Hardware-related issues
Recommended hard skills:
- Previous experience working in a servicedesk
Soft skills:
- Customer service oriented
- Team player
- Sense of humor
Operating systems:
- Windows
Natural languages:
- Swedish (Proficient)
- English (Proficient)
Cultural skills:
- Enthusiasm for technology
- Good sense of humor
- Focus on customer service