IT Consultant in Support and Operations for Government Agency
Workplace: Karlstad, Sweden
Expires: August 16, 2025
A role for a solution-oriented and service-minded IT consultant with experience in support and operations. Working within a government agency in Karlstad, responsibilities include IT support and/or operations, ensuring smooth IT environment functionality, handling incidents, system maintenance, installations, user account management, and documentation.
Main requirements:
- At least one year of documented experience working in Windows environments, Active Directory, and Office 365
- Experience with IT support and/or IT operations, preferably in the public sector
- Experience with client management and troubleshooting
- Fluent Swedish in both spoken and written form
Responsibilities:
- Troubleshooting and incident management within IT support
- Operations and maintenance of IT systems and infrastructure
- Installation, configuration, and upgrading of software and hardware
- Managing user accounts and permissions
- Documenting processes and solutions
Required hard skills:
- Windows environments
- Active Directory
- Office 365
- Client management and troubleshooting
Recommended hard skills:
- Experience with ITIL processes
- Experience working in a security-classified environment
Soft skills:
- Solution-oriented approach
- Service-minded attitude
- Good communication skills
- Ability to work independently and structured
Operating systems:
- Windows
Natural languages:
- Swedish (Proficient)
Cultural skills:
- Experience or willingness to work within public sector organizations
- Adaptability to security policies and classified environments
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