Helpdesk Consultant in the Public Sector
Workplace: Trollhättan, Sweden
Expires: June 30, 2025
Grow your IT career by becoming a helpdesk consultant in the public sector. Work with IT that truly makes a difference for society, take responsibility, and continue developing professionally. This role offers meaningful and varied tasks with a clear future path, supporting users, solving problems, managing systems, and building trust in structured technical environments.
Main requirements:
  • Completed upper secondary education (or equivalent) plus at least three years of work experience in similar roles
  • Or relevant IT education (e.g., university engineer degree, vocational higher education or equivalent) plus at least two years of work experience in similar roles
  • Good knowledge of computers, peripherals, operating systems, networks, communication, and information security
  • Basic knowledge of MS Office or equivalent
  • Good knowledge of ticketing systems (e.g., Easit GO or ServiceNow)
  • Good knowledge of Mobile Device Management (MDM) systems
  • Fluency in Swedish and English, both spoken and written
Responsibilities:
  • Ensure IT equipment functions properly
  • Provide service support to users via phone, email, and chat for hardware and software issues
  • Administer IT environments such as user accounts, permissions, and print queues
  • Instruct users on how to work with various software programs
Required hard skills:
  • IT support experience
  • Knowledge of computer hardware and software troubleshooting
  • Experience with ticketing systems like Easit GO or ServiceNow
  • Mobile Device Management (MDM) knowledge
  • Basic MS Office skills
Soft skills:
  • Good communication skills in Swedish and English
  • Ability to instruct and assist users
  • Problem-solving skills
  • Responsibility and reliability
Operating systems:
  • General knowledge of operating systems
Natural languages:
  • Swedish (Proficient)
  • English (Proficient)
Cultural skills:
  • Experience working within structured and stable public sector environments
  • Commitment to societal benefit through IT support
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