Helpdesk Consultant in the Public Sector
Workplace: Strömstad, Sweden
Expires: June 30, 2025
Work as a helpdesk consultant within the public sector, providing IT support, maintenance, user assistance, and system administration with opportunities for growth in your IT career.
Main requirements:
  • Secondary education or equivalent plus at least 3 years of relevant IT support experience OR relevant IT education (e.g., university engineer, vocational college) plus at least 2 years of relevant IT support experience.
  • Good knowledge of computers, peripherals, operating systems, networks, communication, and information security.
  • Basic skills in MS Office or equivalent.
  • Good knowledge of incident management systems (e.g., Easit GO or ServiceNow).
  • Good knowledge of Mobile Device Management (MDM).
  • Ability to communicate fluently in both Swedish and English, orally and in writing.
  • Residence location must be specified in the application.
Responsibilities:
  • Ensure IT equipment functions properly.
  • Provide service support to users via phone, email, and chat regarding hardware and software issues.
  • Administer IT environments such as user accounts, permissions, and print queues.
  • Instruct users on how to work with various software programs.
Required hard skills:
  • IT support experience.
  • Knowledge of computers and peripherals.
  • Knowledge of operating systems.
  • Knowledge of networks and communication.
  • Information security.
  • Experience with MS Office (or equivalent).
  • Experience with incident management systems (e.g., Easit GO, ServiceNow).
  • Experience with Mobile Device Management (MDM).
Soft skills:
  • Communication skills in Swedish and English.
  • Ability to provide user instruction and support.
  • Customer service orientation.
  • Problem-solving ability.
  • Teamwork and collaboration skills.
Operating systems:
  • General IT operating systems knowledge required.
Natural languages:
  • Swedish (Proficient)
  • English (Proficient)
Cultural skills:
  • Ability to work in the public sector environment.
  • Adaptability to structured and professional workplaces.
Apply for this job
Source
Apply

You might also like: