Helpdesk Consultant in the Public Sector
Workplace: Lidköping, Sweden
Expires: June 30, 2025
Grow your IT career as a Helpdesk Consultant within the public sector. Work daily to make a difference for society, take responsibility, and continue your development in a meaningful role offering variety and a clear future.
Main requirements:
  • High school education (or equivalent) plus at least three (3) years of work experience in similar roles
  • or Relevant IT education (e.g., university engineer degree, vocational higher education or equivalent) plus at least two (2) years of work experience in similar roles
  • Good knowledge of computers, peripherals, operating systems, networks, communication, and information security
  • Basic skills in MS Office or equivalent
  • Good knowledge of ticketing systems (e.g., Easit GO or ServiceNow)
  • Good knowledge of Mobile Device Management (MDM)
  • Fluent communication skills in Swedish and English, both spoken and written
Responsibilities:
  • Ensure IT equipment functions properly
  • Provide service support to users via phone, email, and chat regarding hardware and software
  • Administer IT environments (e.g., user accounts, permissions, and print queues)
  • Instruct users on how to work with various programs
Required hard skills:
  • IT equipment troubleshooting and maintenance
  • User support and communication
  • IT environment administration
  • Experience with ticketing systems (Easit GO, ServiceNow)
  • Knowledge in Mobile Device Management (MDM)
  • Knowledge of network and information security basics
  • Proficiency in MS Office or equivalent
Soft skills:
  • Ability to communicate clearly and effectively
  • Problem-solving skills
  • Responsibility and reliability
  • Ability to work in a structured environment
  • Team collaboration
Natural languages:
  • Swedish (Proficient)
  • English (Proficient)
Cultural skills:
  • Understanding and contributing to public sector impact
  • Adaptability to structured and professional environments
Apply for this job
Source
Apply

You might also like: