Helpdesk Consultant in the Public Sector
Workplace: Alingsås, Sweden
Expires: June 30, 2025
A role for IT professionals with experience in IT support who want to grow their career by working in structured environments in the public sector, providing IT service and support, and contributing to societal benefit.
Main requirements:
  • High school education (or equivalent) plus at least 3 years of relevant work experience, or relevant IT education (e.g., university engineer degree, vocational higher education) plus at least 2 years of relevant work experience.
  • Good knowledge of computers, peripherals, operating systems, networks, communication, and information security.
  • Basic knowledge of MS Office or equivalent.
  • Good knowledge of incident management systems (e.g., Easit GO or ServiceNow).
  • Good knowledge of Mobile Device Management (MDM).
  • Fluent communication skills in Swedish and English, both spoken and written.
Responsibilities:
  • Ensure that IT equipment is functioning properly.
  • Provide service support to users via phone, email, and chat regarding hardware and software.
  • Administer IT environments such as user accounts, permissions, and print queues.
  • Instruct users on how to work with various programs.
Required hard skills:
  • IT support and troubleshooting
  • Knowledge of hardware and software support
  • Administration of user accounts and permissions
  • Use of incident management systems (Easit GO, ServiceNow)
  • Mobile Device Management (MDM)
Recommended hard skills:
  • Knowledge of MS Office or equivalent
Soft skills:
  • Effective communication
  • Problem solving
  • User support orientation
  • Team collaboration
Natural languages:
  • Swedish (Expert)
  • English (Proficient)
Cultural skills:
  • Ability to work within public sector environment
  • Responsibility and professionalism
  • Focus on societal benefit
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