Helpdesk Consultant in Public Sector
Workplace: Skövde, Sweden
Expires: June 30, 2025
We are looking for a Helpdesk Consultant with several years of IT support experience for roles within the public sector. The role involves working in structured technical environments to assist users, solve problems, maintain systems, and build trust. We offer stable assignments with professional onboarding and support from experienced colleagues.
Main requirements:
- Upper secondary education (or equivalent) with minimum three years of relevant work experience OR relevant IT education (e.g. university engineer, vocational higher education or equivalent) with minimum two years of relevant work experience
- Good knowledge of computers, peripherals, operating systems, networks, communication and information security
- Basic knowledge of MS Office or equivalent
- Good knowledge of ticketing systems (e.g. Easit GO or ServiceNow)
- Good knowledge of Mobile Device Management (MDM)
- Fluent communication skills in Swedish and English, both spoken and written
Responsibilities:
- Ensure IT equipment functions properly
- Provide service support to users via phone, email and chat regarding hardware and software
- Administer IT environments (e.g. user accounts, permissions, print queues)
- Instruct users on how to use various programs
Required hard skills:
- IT support experience
- Operating systems knowledge
- Network and communication knowledge
- Information security knowledge
- Ticketing system proficiency (e.g. Easit GO, ServiceNow)
- Mobile Device Management (MDM)
Recommended hard skills:
- MS Office or equivalent proficiency
Soft skills:
- Good communication skills in Swedish and English
- Ability to work responsibly and develop professionally
- Customer service orientation
Natural languages:
- Swedish (Proficient)
- English (Proficient)
Cultural skills:
- Working in public sector environment
- Committed to societal benefit
- Collaborative team player
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