Helpdesk Consultant in Public Sector
Workplace: Göteborg, Sweden
Expires: June 30, 2025
A role for experienced IT support professionals to join structured environments within the public sector, providing user help, problem-solving, system administration, and building trust with users. The position offers meaningful work, professional onboarding, and support from experienced colleagues.
Main requirements:
  • Minimum three years of work experience in similar roles with high school education or equivalent
  • Or minimum two years of work experience with relevant IT education (e.g., university engineer, vocational college or equivalent)
  • Good knowledge of computers, peripherals, operating systems, networks, communication, and information security
  • Basic knowledge of MS Office or equivalent
  • Good knowledge of incident management systems (e.g., Easit GO or ServiceNow)
  • Good knowledge of Mobile Device Management (MDM)
  • Fluent communication skills in Swedish and English, both oral and written
Responsibilities:
  • Ensure IT equipment functions properly
  • Provide service support to users via phone, email, and chat for hardware and software issues
  • Administer IT environments, including user accounts, permissions, and print queues
  • Instruct users on how to use various programs
Required hard skills:
  • IT support and troubleshooting
  • Incident management systems (Easit GO, ServiceNow)
  • Mobile Device Management (MDM)
  • Basic MS Office skills
  • System administration
Soft skills:
  • Effective communication skills in Swedish and English
  • User instruction and support
  • Responsibility and problem-solving
  • Team collaboration
Operating systems:
  • General knowledge of operating systems
Natural languages:
  • Swedish (Proficient)
  • English (Proficient)
Cultural skills:
  • Ability to work in public sector environment
  • Customer-service orientation
  • Commitment to societal impact
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