Helpdesk Consultant in Public Sector IT Support job in Kungälv, Sweden

Helpdesk Consultant in Public Sector IT Support

Workplace: Kungälv, Sweden

Expires: June 30, 2025

A role as a helpdesk consultant supporting public sector IT environments, focusing on assisting users, resolving issues, administering systems, and providing reliable IT support with professional onboarding and a stable work environment.

Main requirements:

High school education or equivalent plus at least 3 years of relevant work experience
OR relevant IT education (e.g. university engineer degree, vocational higher education) plus at least 2 years of relevant work experience
Good knowledge of computers, peripherals, operating systems, networks, communication, and information security
Basic skills in MS Office or equivalent
Good knowledge of ticketing systems like Easit GO or ServiceNow
Good knowledge of Mobile Device Management (MDM)
Fluent communication skills in Swedish and English, both oral and written

Responsibilities:

Ensure IT equipment functions properly
Provide service support to users via phone, email, and chat regarding hardware and software
Administer IT environments including user accounts, permissions, and print queues
Instruct users on how to work with various programs

Required hard skills:

IT-support experience
Knowledge of computer hardware and software
Experience with ticketing systems (Easit GO, ServiceNow)
Mobile Device Management (MDM) expertise

Recommended hard skills:

Basic MS Office proficiency

Soft skills:

Effective communication
Problem solving
User instruction and support

Natural languages:

Swedish (Proficient)
English (Proficient)

Cultural skills:

Working in public sector environments
Adaptability to structured and regulated work settings

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