Business Solution Specialist (Service and Maintenance)
Workplace: Landskrona, Sweden
Expires: July 31, 2025
Join ASSA ABLOY as a Business Solution Specialist for the Service and Maintenance workstream. This role involves enhancing service processes and supporting business operations by working closely with internal teams, software suppliers, and consultants to optimize service applications throughout the service management lifecycle.
Main requirements:
- Bachelor's degree or higher in relevant field
- 3-6 years experience in a similar role within dynamic, international corporations
- In-depth knowledge of service and maintenance processes
- Experience with service applications such as Astea Alliance or FMP360
- Fluent in Dutch or Swedish and English (written and spoken)
- Technical skills in SQL, API, RPA, or PowerBI are advantageous
- Willingness to travel regularly within Western Europe
Responsibilities:
- Provide 2nd level support for service systems like Astea Alliance
- Manage change requests across various business units from requirement gathering to deployment
- Participate in projects aimed at improving and harmonizing business processes
- Implement and support new service solutions
Required hard skills:
- Knowledge of service and maintenance processes
- Experience with service applications (Astea Alliance, FMP360, or similar)
- Analytical skills
- Proficiency in Dutch or Swedish and English
- Technical skills including SQL, API, RPA, PowerBI (preferred)
Recommended hard skills:
- Knowledge of additional European languages such as German or French
Soft skills:
- Analytical thinking
- Collaboration and stakeholder management
- Adaptability to dynamic environments
- Effective communication
Coding languages:
- SQL
Natural languages:
- Dutch (Proficient)
- Swedish (Proficient)
- English (Proficient)
- German (Basic familiarity)
- French (Basic familiarity)
Cultural skills:
- Ability to work in diverse, international teams
- Open to regular travel within Western Europe
- Adaptability to multinational corporate environments
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