Business Analyst ServiceNow at Sopra Steria Sweden AB
Workplace: Stockholm, Sweden
Expires: November 4, 2025
Join Sopra Steria, Europe's leading consultancy in ServiceNow and digital transformation, as a Business Analyst. Play a key role in clients' digital transformation journeys by analyzing business needs, identifying improvement areas, and ensuring technical solutions meet business requirements. Collaborate in agile teams and support change management to drive effective delivery and business process optimization.
Main requirements:
- Several years of experience as a Business Analyst, preferably within digital transformation or IT.
- Experience in requirements management, process analysis, and business development.
- Understanding of ITSM, ITIL, and agile working methods.
- Strong communication and collaboration skills with both technical and business stakeholders.
- Relevant academic education in IT, economics or equivalent.
- Fluent in Swedish and English, both oral and written.
Responsibilities:
- Identify and analyze business needs and translate them into functional requirements.
- Collaborate with customers, development teams, and stakeholders to ensure effective solutions.
- Lead and facilitate workshops to gather and prioritize requirements.
- Document processes and improvement proposals, driving implementation of new working methods.
- Support customers in change management and optimization of business processes.
- Work in agile teams and contribute to an efficient delivery process.
Required hard skills:
- Requirements management
- Process analysis
- Business development
- ITSM
- ITIL
- Agile methodologies
Recommended hard skills:
- Experience with ServiceNow platform
Soft skills:
- Communication skills
- Collaboration and teamwork
- Facilitation skills
- Strategic thinking
Frameworks:
- ITIL
- Agile
Natural languages:
- Swedish (Proficient)
- English (Proficient)
Cultural skills:
- Customer orientation
- Innovation mindset
- Collaboration in multicultural teams
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