Application Consultant in Microsoft Dynamics 365 Field Service
Workplace: Göteborg, Sweden
Expires: August 27, 2025
Join Fellowmind Sweden as an Application Consultant specializing in Microsoft Dynamics 365 Field Service. Be part of a dynamic environment focused on developing tomorrow's Field Service solutions, working with passionate colleagues and exciting clients. This role involves optimizing field service processes through close customer collaboration, system configuration, and solution design, all while embracing a culture of personal growth, teamwork, and fun.
Main requirements:
- Experience with Microsoft Dynamics 365 Field Service or similar service management systems.
- Knowledge of Power Platform and its integrations with Dynamics 365.
- Experience with business processes in field service, such as technician scheduling, SLA management, and resource optimization.
- Ability to translate business needs into technical solutions.
- Strong communication skills and experience leading workshops and requirement dialogues.
- Fluent in both English and Swedish for national and international communication.
Responsibilities:
- Conducting requirement analysis and workshops with customers to identify needs and improvement areas.
- Configuring and customizing Dynamics 365 Field Service including scheduling, resource optimization, and work order management.
- Collaborating with developers and solution architects to ensure scalable and sustainable system design.
- Training users and supporting change management during new system implementations.
Required hard skills:
- Microsoft Dynamics 365 Field Service expertise
- Power Platform proficiency
- Field service business process knowledge
- Workshop facilitation and requirements gathering
- Bilingual communication in English and Swedish
Recommended hard skills:
- Certification in Microsoft Dynamics 365 Field Service
- Knowledge of other Dynamics 365 modules such as Sales or Customer Service
Soft skills:
- Strong communication skills
- Ability to lead workshops and requirement sessions
- Collaborative team player
Frameworks:
- Microsoft Dynamics 365
- Power Platform
Natural languages:
- English (Proficient)
- Swedish (Proficient)
Cultural skills:
- Inclusive and personal communication
- Adaptability to changing environments
- Team collaboration
- Courage to innovate