User-Centered IT Support
Workplace: Lund, Sverige
Expires: September 7, 2025
Providing technical support on-site to users within the organization, handling client platforms, telephony, systems, and networks. Focus on delivering excellent customer service in a team environment, managing on-site incidents not resolved remotely, and supporting IT operations in a municipal context.
Main requirements:
- Strong customer service skills and high service level
- Interest and ability to assist others
- Ability to handle multiple tasks simultaneously with proper prioritization
- Good collaboration and teamwork skills
- Pedagogical skills for user communication in Swedish
- Good written and verbal Swedish, ability to comprehend technical English literature
- Structured and analytical problem-solving skills
- Technical education from university/college or vocational school or equivalent multi-year experience
- Documented experience with similar IT support tasks
- Valid driver's license category B
Responsibilities:
- Providing on-site technical IT support for client platforms, telephony, systems, and networks
- Handling ongoing incidents not solvable remotely via servicedesk
- Being available on-site for rapid support
- Managing warranty cases for devices
- Installing and maintaining software, computers, and mobile phones
- Acting as a key liaison between users in departments and central IT
- Working with systems including Windows 10, Exchange Server, Active Directory, Office 365/M365, case management system, HP and Cisco networks, Intune, telephony, Mac OS & iOS, Citrix
- Following ITIL framework in case management and process development
- Participating in continuous improvements in work methods, processes, and automation
- Working predominantly during office hours Monday to Friday, with occasional evening work
Required hard skills:
- Windows 10
- Exchange Server
- Active Directory
- Office 365/M365
- Case management systems
- HP and Cisco network equipment
- Intune
- Telephony systems
- Mac OS & iOS
- Citrix
Recommended hard skills:
- Experience in public administration or comparable organization
Soft skills:
- Good customer service and interpersonal skills
- Ability to work independently and in teams
- Pedagogical communication
- Flexibility and ability to prioritize work
- Structured work approach
- Planning and leading small initiatives or projects
- Analytical thinking and structured troubleshooting
Frameworks:
- ITIL
Operating systems:
- Windows 10
- Mac OS
- iOS
Natural languages:
- Swedish (Proficient)
- English (Working knowledge)
Cultural skills:
- Ability to work in a public sector environment
- Focus on continuous development and improvement
- Strong team spirit and collaboration
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