Technical Support Technician
Workplace: Oskarshamn, Sverige
Expires: December 11, 2025
We offer a role where you will manage a broad technical platform, with great opportunities for both technical learning and personal development. It is an inspiring workplace focusing on well-being, customer service, and security thinking. As a Support Technician, you will be involved in all steps concerning the implementation, development, and management of the customer's systems and services. We seek someone responsible, solution-focused, and goal-oriented, while also being service-minded and always customer-centric. You are quick to learn, easily adapt to new tools and systems, and thrive and perform in a sometimes fast-paced environment. You will work with receiving, registering, categorizing, and prioritizing cases via phone, portal, and email, from customers, internal and external users.
Main requirements:
- Experience in technical support
- Drive to work with continuous improvements
- A helpful attitude
- Passion for technology
- Ability to communicate technical concepts simply to different stakeholders
- Fluent in Swedish and English, both spoken and written
- Relevant education and/or certifications are meriting
Responsibilities:
- Resolve incoming cases with customer service and security as top priorities
- Handle orders such as permissions and accounts
- Coordinate and communicate solutions developed in cooperation with customers' system and technical managers, both internally and with suppliers
- Continuously contribute to improving daily and long-term work and take responsibility for own development
- Contribute expertise to the team
- Collaborate with customers and suppliers
Required hard skills:
- Technical support experience
- Customer service orientation
- IT system management
Recommended hard skills:
- Relevant education or certifications in IT or related fields
Soft skills:
- Responsible
- Solution-focused
- Goal-oriented
- Quick learner
- Ability to explain technical concepts simply
- Service-minded
Natural languages:
- Swedish (Proficient)
- English (Proficient)
Cultural skills:
- Inclusion
- Diversity awareness
- Collaborative mindset
- Continuous learning
Apply for this job