Support Technician
Workplace: Linköping, Sverige
Expires: January 31, 2026
A Support Technician role at Thalamus IT Consulting involving varied support tasks focused on IT infrastructure for customers in the Stockholm area, with a clear development path and opportunities for certification.
Main requirements:
  • Minimum 4 years of experience in end-user support
  • Systematic troubleshooting
  • Experience working with ticketing systems
  • Knowledge of Infrastructure/Server including Windows and Linux
  • Understanding of Database and Storage systems
  • Understanding of Networks
  • Swedish citizenship required
  • May require background checks such as criminal record and credit checks
Responsibilities:
  • Provide varied Level 2 support and extended Level 2 support at customer sites
  • Set up and establish support structures for infrastructure, database, and network areas
  • Work closely with a team of about 40 people across multiple locations, primarily in Linköping Mjärdevi
  • Support organization’s IT based on needs and match roles to knowledge, experience, and goals
Required hard skills:
  • End-user support experience
  • Systematic troubleshooting
  • Ticketing systems
  • Infrastructure/Server management on Windows and Linux
  • Database and Storage knowledge
  • Network knowledge
Recommended hard skills:
  • Azure
  • Active Directory (AD)
  • System Center Configuration Manager (SCCM)
  • ITIL
  • ServiceNow
  • IFS
  • BizTalk
  • Print and Label print technologies
  • Documentation skills
Soft skills:
  • Flexibility
  • Sociability
  • Helpfulness
  • Team player
  • Drive and willingness to develop
Operating systems:
  • Windows
  • Linux
Natural languages:
  • Swedish (Proficient)
  • English (Working knowledge)
Cultural skills:
  • Understanding of collaborative team environment
  • Adaptability to client organizational culture
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