Support Technician IT at Härnösands Municipality
Workplace: Härnösand, Sverige
Expires: August 17, 2025
As an IT Support Technician for Härnösand Municipality, your main mission is to provide excellent service to residents and guests together with your colleagues. You will work in a team-oriented environment valuing trust, curiosity, and learning, supporting IT operations and digitalization, delivering technical support, and ensuring effective and secure IT infrastructure.
Main requirements:
- Minimum secondary education
- Documented knowledge of Windows 11 and Microsoft Office suite
- At least 2 years experience in delivering IT support in a Microsoft-based IT environment including client software, cloud services, and mobile device support
- Ability to adapt communication according to user's knowledge level
- Fluent in Swedish spoken and written
- Good knowledge of English
- Valid B driver's license (manual transmission)
Responsibilities:
- Deliver high-quality customer service and IT technical support via phone, email, and on-site visits
- Troubleshoot and resolve issues with computers, printers, software, and business systems
- Install, configure, and maintain computers
- Write guides and create FAQs for websites
- Follow procedures for incident and case management
- Handle incoming orders and cases
- Manage incoming and outgoing deliveries (pallets, packages, etc.)
Required hard skills:
- Windows 11
- Microsoft Office
- IT support in a Microsoft-based environment
- Troubleshooting computers and printers
- Incident handling and case management
Recommended hard skills:
- Experience in technical documentation
- Ability to deliver training
- Knowledge of ITIL processes
- Working knowledge of agile work methods
Soft skills:
- Engaged and service-oriented
- Good social skills
- Active listening
- Pedagogical and adaptive communication
- Professionalism
- Ability to contribute to a good work climate
Operating systems:
- Windows 11
Natural languages:
- Swedish (Proficient)
- English (Working knowledge)
Cultural skills:
- Equality and diversity awareness
- Lifelong learning orientation
- Community engagement
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