Support Technician 2nd Line
Workplace: Östhammar, Sverige
Expires: September 1, 2025
Support Technician 2nd line at IT-Centrum, responsible for handling varied IT support tasks across five collaborating municipalities, focusing on user support, problem resolution, and technical administration to enable effective digital solutions.
Main requirements:
- Good knowledge of Windows operating system and Office package
- Knowledge of Active Directory
- Engaged, flexible, and service-oriented
- Enjoy problem-solving and be solution-focused
- Ability to prioritize and handle multiple active cases
- Proficient communication skills in Swedish, both spoken and written
- Possession of a valid B driving license
Responsibilities:
- Handle cases in the issue management system and during on-site visits
- Troubleshoot issues remotely using remote tools
- Follow up and provide feedback on ongoing cases
- Visit users on-site when remote support is insufficient
- Troubleshoot user hardware such as PCs, iPhones, iPads
- Manage devices via management tools and troubleshoot installations of operating systems and software
- Participate as a technical resource in meetings with business units and suppliers
- Provide support primarily via helpdesk phone and online forms, as well as direct user meetings by appointment
Required hard skills:
- Windows operating systems
- Microsoft Office Suite
- Active Directory administration
- Issue and ticket management systems
- Remote troubleshooting tools
- Device management software for hardware and software installations
Recommended hard skills:
- Experience with installation and troubleshooting of iOS devices (iPhone/iPad)
Soft skills:
- Service orientation
- Strong communication and pedagogical skills
- Patience
- Problem-solving aptitude
- Ability to work independently and in a team
- Flexibility and engagement
- Prioritization and organizational skills
Operating systems:
- Windows
Natural languages:
- Swedish (Proficient)
Cultural skills:
- Collaborative work in multicultural municipal environment
- Willingness to participate in organizational development and change
Apply for this job
You might also like:
- Senior Flight Operations Sales Instructor
- Java Developer / Software Developer
- Network Technician
- Senior Tester
- Information Security Manager - Group Risk
- Android Developer
- Test Automation Engineer - Malmö
- Senior JavaScript Engineer
- System Manager / Object Specialist for HR System
- Initiative Leader in Information and Cybersecurity