Servicedeskmedarbetare
Workplace: Stockholm, Sverige
Expires: January 29, 2026
Servicedeskmedarbetare role in Group IT supporting Sorunda IT through a change journey, providing user service and support via phone and on-site.
Main requirements:
  • At least 2 years experience in IT support work
  • Experience with Active Directory
  • Experience with Microsoft 365
  • Experience with Entra ID
  • Fluent in Swedish and English, spoken and written
  • Experience working in a large organization undergoing change is meritorious
Responsibilities:
  • Handle on- and offboarding processes
  • Support and service to users within Sorunda IT (troubleshooting, user administration, access issues)
  • Manage and follow up on cases in the ticketing system
  • Handle support requests via phone and ticketing system
  • Contribute to improving user experience and ensure high quality support
Required hard skills:
  • Active Directory
  • Microsoft 365
  • Entra ID
  • IT support and user administration
  • Ticketing system management
Recommended hard skills:
  • Experience in large organizations during change processes
Soft skills:
  • Ability to handle stress and multple requests simultaneously
  • Good communication skills
  • Self-driven
  • Strong problem-solving skills
Natural languages:
  • Swedish (Proficient)
  • English (Proficient)
Cultural skills:
  • Working effectively in a changing organizational environment
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