Onboarding Specialist
Workplace: Solna, Sverige
Expires: August 30, 2025
An Onboarding Specialist role focused on helping restaurants successfully implement and use Qopla's digital solutions including smart cash registers and online ordering systems.
Main requirements:
- Experience in customer service, onboarding, or technical support, preferably in SaaS, foodtech, or payment solutions.
- Technical understanding and ability to quickly learn new systems.
- Strong communication and teaching skills to translate technology into clear guidance.
- Structured and solution-oriented approach with proactiveness.
- Ability to manage multiple clients simultaneously.
- Strong relationship-building skills to establish trust and confidence with customers.
- Experience in restaurant industry is a plus but not required.
Responsibilities:
- Welcome and guide new restaurant partners through a thorough onboarding process.
- Customize and configure systems including menu building, payment flow setup, and optimization of settings.
- Install and test hardware such as cash registers, screens, and receipt printers, both remotely and onsite when needed.
- Train and support customers individually and through manuals and guides.
- Follow up and ensure client success by being available for questions and support.
Required hard skills:
- Technical proficiency in system configuration and hardware installation.
- Customer support and training.
- Experience with SaaS or digital platforms for restaurants or food service.
- Ability to manage and multitask on several client projects simultaneously.
Recommended hard skills:
- Experience in foodtech or payment solutions.
- Experience with restaurant operations and systems.
Soft skills:
- Pedagogical skills
- Strong communication
- Attention to detail
- Structured and proactive
- Problem-solving mindset
- Relationship building
- Ability to work independently and in a team.
Natural languages:
- Swedish (Proficient)
- English (Working knowledge)
Cultural skills:
- Customer-centric approach
- Tech-savvy mindset
- Passion for innovation in the restaurant sector
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