IT Technician Service Desk at Bankgirot
Workplace: Stockholm, Sverige
Expires: October 10, 2025
Bankgirot is seeking an IT Technician for their growing organization in Stockholm. As a key player in Sweden's payment market undergoing major transformation, Bankgirot's IT department is expanding to develop future-proof solutions that comply with international standards and regulations. The role involves providing on-site user support, contributing to building a new Service Desk and Operations Center, and collaborating in creating tools, routines, and workflows for modern IT support.
Main requirements:
- Experience in technical support, service desk, or onsite-support roles
- Good understanding of Windows environments and client management
- Experience with ticketing systems and ITIL processes
- Knowledge of Active Directory and Microsoft 365
- Service-oriented with strong communication skills
- Structured and solution-oriented work style
- Ability to work independently and take responsibility
- Flexibility and initiative to contribute to building new working methods and routines
- Good command of Swedish and English
- Security clearance as per Swedish Security Protection Act (2018:585) before employment
Responsibilities:
- Provide on-site user support and handle incidents and service requests related to client environment and IT equipment
- Install, troubleshoot, and configure computers, network equipment, and mobile devices
- Collaborate with other IT teams and escalate complex cases as needed
- Document processes according to current procedures
- Participate in establishing the Operations Center by testing tools, developing routines, and improving workflows
Required hard skills:
- Windows client management
- Active Directory
- Microsoft 365
- ITIL processes
- Ticketing systems
Recommended hard skills:
- Basic knowledge of PowerShell
Soft skills:
- Service mindedness
- Good communication skills
- Structured and solution-oriented
- Ability to work independently
- Flexibility
- Initiative
- Team collaboration
Coding languages:
- PowerShell (basic)
Operating systems:
- Windows
Natural languages:
- Swedish (Proficient)
- English (Proficient)
Cultural skills:
- Collaboration and teamwork
- Adaptability in a transforming organization
- Health and well-being focus
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