IT Technician
Workplace: Karlskoga, Sverige
Expires: August 17, 2025
An IT support technician role focused on providing user support and troubleshooting IT issues within Karlskoga municipality's administration office.
Main requirements:
- Higher education in IT/technology or equivalent experience
- Several years of work experience in IT can replace formal education
- Proficiency in Swedish and English, both spoken and written
- Possession of a B driver's license
- Experience with PC, Chromebook, mobile devices, peripherals, and network installation and troubleshooting
- Experience with remote installation and control systems for PCs
- Experience managing Active Directory (AD) accounts and permissions
- Managing digital users in systems like AD, MDM, and M365
- Knowledge of mobile telephony and tablet services including MDM tools and SIM cards
Responsibilities:
- Assist users with various IT problems via phone and ticketing systems
- Diagnose root causes of IT issues
- Visit users onsite within the municipality as needed
- Collaborate with colleagues and utilize shared documentation
- Actively participate in the development of IT support services and deliveries
- Occasionally work evening and weekend shifts during special periods
Required hard skills:
- Installation and troubleshooting of PCs, Chromebooks, mobile phones, peripherals, and networks
- Remote installation and remote control systems for PCs
- Active Directory (AD) account and permission management
- Handling digital users via AD, MDM, M365
- Mobile telephony and tablet services management with MDM tools and SIM cards
Recommended hard skills:
- Knowledge/experience with ITIL
- Experience with Telia Touchpoints solutions
Soft skills:
- Strong communication skills
- Self-driven and proactive
- Excellent customer service skills
- Ability to work well in a team
Natural languages:
- Swedish (Proficient)
- English (Proficient)
Cultural skills:
- Understanding of Finnish language rights and services as Karlskoga belongs to the Finnish administrative area
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