IT Technician for the Swedish Prison and Probation Service IT Service Center
Workplace: Norrköping, Sverige
Expires: August 24, 2025
Join the Swedish Prison and Probation Service's growing IT department as an IT Technician, providing first-line support and handling technical issues for about 20,000 employees. Work independently solving problems, guiding users, and managing alarm systems related to electronic monitoring devices. Contribute to creating a safer society by supporting digital solutions within the criminal justice system.
Main requirements:
- Completed upper secondary education or equivalent work experience considered relevant by the employer
- Experience in service or other relevant work experience
- Ability to communicate well verbally and in writing in Swedish
- Ability to communicate well verbally and in writing in English
- Good computer skills
Responsibilities:
- Independently perform troubleshooting and fault resolution
- Guide and support employees primarily via phone and ticketing system
- Monitor, filter, and handle alarms related to clients with electronic monitoring devices
- Collaborate with colleagues to provide quality and efficient user support
- Contribute to improving work methods and processes
- Administer user permissions and orders
Required hard skills:
- Computer proficiency
- Communication skills in Swedish and English
Recommended hard skills:
- Upper secondary education focused on technology
- Experience working within the Prison and Probation core operations
- Experience in technical IT support
- Experience in administrative work
- Knowledge of hardware such as PCs, thin clients, laptops, printers, video equipment
- Knowledge of digital meeting systems
- Knowledge of electronic ankle bracelets
- Knowledge of telephony
Soft skills:
- Calm and composed under stress
- Self-awareness and ability to work well with others
- Empathy and understanding of different learning needs
- Ability to plan, organize, and prioritize work efficiently
- Commitment to values of human dignity, respect, and equality
Natural languages:
- Swedish (Proficient)
- English (Working knowledge)
Cultural skills:
- Awareness and understanding of how background, culture, and group affiliation affect oneself and others
- Ability to ensure equal treatment and respect for all individuals
Apply for this job