IT Support Technician
Workplace: Trollhättan, Sweden
Expires: July 23, 2025
An entry-level IT support technician position in a dynamic and supportive environment, focusing on helping users with technical solutions and developing technical skills.
Main requirements:
  • Interest in IT and technical solutions
  • Basic knowledge of Microsoft 365, Windows, and IT equipment
  • Service-oriented and enjoys working with people
  • Communication skills in both Swedish and English, spoken and written
  • Structured and able to handle multiple tasks simultaneously
Responsibilities:
  • Assist users on-site and via remote connection with technical issues
  • Troubleshoot and resolve problems with computers, printers, networks, and other IT equipment
  • Perform installations and maintenance of hardware and software
  • Ensure equipment is correctly installed and updated
  • Manage user accounts and permissions within Microsoft environment
Required hard skills:
  • Basic knowledge of Microsoft 365
  • Basic knowledge of Windows operating system
  • Basic IT equipment handling
Recommended hard skills:
  • Basic understanding of networking and troubleshooting
  • Experience with ticketing systems
  • Started or completed relevant IT education
Soft skills:
  • Curiosity
  • Engagement
  • Problem-solving mindset
  • Willingness to learn
  • Service-oriented
  • Positive attitude
  • Good communication skills
Operating systems:
  • Microsoft Windows
Natural languages:
  • Swedish (Proficient)
  • English (Proficient)
Cultural skills:
  • Team collaboration
  • Customer service orientation
  • Adaptability
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