IT Support Technician
Workplace: Skellefteå, Sverige
Expires: August 13, 2025
We are looking for a meticulous and service-oriented IT Support Technician for a consultancy assignment up to 50% workload. The role involves responsibility for order management and ensuring printer solutions, where structure, initiative, and problem-solving are crucial for success.
Main requirements:
- Proven experience in IT support
- Experience in delivery, configuration, and monitoring of print solutions for large organizations with Follow-me Print solution
- Good knowledge of Windows operating systems
- Basic understanding of networking including IP addresses, DNS, DHCP, firewalls
- Proficiency in Swedish language, both spoken and written
Responsibilities:
- Manage the entire ordering process for printers and related materials ensuring correct product delivery, quality, and timeliness
- Proactively handle deviations and inform relevant parties in advance about changes affecting delivery
- Update routines and instructions to prevent recurring errors
- Effectively manage issues like delayed or incorrect deliveries with focus on solutions
- Order printers according to ordering process
- Plan installations in cooperation with suppliers and end customers
- Ensure transportation and placement of units at end customers within two weeks of order
- Ensure units are correctly equipped according to order
- Configure units as agreed
- Connect unit and agreed hardware and software according to agreed methods in customer’s network
- Deploy units as agreed in collaboration with IT contact person
- Deliver completed installations to IT with documentation
Required hard skills:
- IT support expertise
- Windows OS proficiency
- Network fundamentals including IP, DNS, DHCP, firewalls
- Printer delivery and configuration, especially Follow-me Print solutions
Soft skills:
- Attention to detail
- Service-oriented mindset
- Initiative
- Problem-solving skills
- Ability to work independently
Operating systems:
- Windows
Natural languages:
- Swedish (Proficient)
Cultural skills:
- Ability to work in dynamic environment
- Strong communication and coordination skills
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