IT Support Technician
Workplace: Sandviken, Sverige
Expires: August 17, 2025
Work at Sandvikens kommun IT Office providing IT support services to various municipal operations, contributing to the digitalization and development of public sector technology infrastructure.
Main requirements:
- At least 5 years of experience in a Service Desk/First Line Support or similar IT support role
- Good knowledge of Windows platform and Microsoft 365
- Strong troubleshooting skills in Windows environment, PC hardware, peripherals, and printers
- Experience supporting mobile devices
- Experience with account management and access control
- Basic knowledge of networking and hardware
- Good documentation skills
- Proficient in Swedish language
- Valid driving license for manual and automatic cars
Responsibilities:
- Provide user support via phone, email, remote control, and onsite visits
- Troubleshoot, prioritize, and resolve issues related to PC/clients, networks, and applications
- Account and permissions administration, software installations, and resolving communication problems
- Ensure proper documentation of support cases
- Adhere to incident and case management routines
- Manage IT equipment lifecycle
- Participate in projects and IT improvement initiatives
- Propose and implement continuous improvements
Required hard skills:
- Windows OS proficiency
- Microsoft 365 suite knowledge
- IT troubleshooting
- Account and permissions administration
- Network basics
- Hardware and peripheral knowledge
Recommended hard skills:
- Experience with mobile device support
- Experience working in large IT organizations
- Experience within municipal operations
Soft skills:
- Good communication and collaboration skills
- Problem solving
- Organizational and planning skills
- Service mindset and user focus
- Ability to work independently and in teams
- Calm, reliable, meticulous, approachable, empathetic, self-aware
Operating systems:
- Windows
Natural languages:
- Swedish (Proficient)
- English (Working knowledge)
Cultural skills:
- Embracing diversity
- Collaborative teamwork
- Commitment to public service values
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