IT Support at IT Company
Workplace: Stockholm, Sverige
Expires: June 3, 2025
Join an expanding IT company as an IT Support professional. Responsible for troubleshooting, managing, and supporting customer call center solutions across multiple platforms, servers, databases, and providing 2nd and 3rd line support with opportunities for personal and professional growth.
Main requirements:
- Passion for providing technical solutions and excellent service
- Experience with IT support or ServiceDesk
- Ability to troubleshoot and manage call center solutions (telephony, chat, email, social media)
- Support experience with both cloud and on-premises platforms
- Knowledge in Windows Server and SQL databases
- Handling tickets and requests via ServiceNow as 2nd and 3rd line support
- Creating documentation and knowledge articles
- Working closely with customers both remotely and onsite
- Managing alerts during daytime with potential for night and weekend standby
Responsibilities:
- Troubleshoot and manage customer call center solutions
- Support two different platforms: cloud and on-premises
- Manage Windows Server and SQL databases
- Handle incident and request tickets via ServiceNow
- Document processes and create knowledge base articles
- Implement system improvements and customizations for customers
- Maintain personal customer contact through meetings via Teams and onsite
- Monitor and handle alert systems during day; possibility for night and weekend standby after experience
Required hard skills:
- IT Support / ServiceDesk experience
- Windows Server management
- SQL database management
- Ticketing systems (ServiceNow)
- Call center solution support
Recommended hard skills:
- Networking knowledge
- Experience with call center tools like Genesys
- ServiceNow platform familiarity
- System development knowledge
Soft skills:
- Service-minded and solution-oriented
- Reliable and humble team player
- Strong collaboration skills
- Fluent in Swedish and English, both spoken and written
Operating systems:
- Windows Server
Natural languages:
- Swedish (Proficient)
- English (Proficient)
Cultural skills:
- Customer-centric approach
- Collaborative teamwork
- Adaptability in a growth-oriented environment
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