Helpdesk Consultant in Public Sector
Workplace: Vänersborg, Sweden
Expires: June 30, 2025
Work as a helpdesk consultant in the public sector, supporting IT systems and users with responsibility and development opportunities.
Main requirements:
  • Have either a high school education with at least 3 years of relevant work experience or relevant IT education (such as university engineer or vocational higher education) with at least 2 years of relevant work experience.
  • Good knowledge of computers, peripherals, operating systems, networks, communication, and information security.
  • Basic skills in MS Office or equivalent.
  • Good knowledge of ticketing systems (e.g., Easit GO or ServiceNow).
  • Good knowledge of Mobile Device Management (MDM).
  • Fluent communication skills in Swedish and English, both spoken and written.
Responsibilities:
  • Ensure IT equipment functions properly.
  • Provide service support to users via phone, email, and chat regarding hardware and software.
  • Administer IT environments including user accounts, permissions, and print queues.
  • Instruct users on how to work with various programs.
Required hard skills:
  • IT support experience
  • Knowledge of operating systems and networks
  • Information security
  • MS Office or equivalent
  • Ticketing systems (Easit GO, ServiceNow)
  • Mobile Device Management (MDM)
Soft skills:
  • Good communicator
  • Customer service orientation
  • Problem-solving skills
  • Ability to instruct users
Operating systems:
  • Windows
  • macOS
  • Linux
Natural languages:
  • Swedish (Proficient)
  • English (Proficient)
Cultural skills:
  • Ability to work in structured, public sector environments
  • Team collaboration
  • Commitment to social impact
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