Helpdesk Consultant in Public Sector
Workplace: Stenungsund, Sweden
Expires: June 30, 2025
Seeking an experienced IT support professional to grow their IT career as a helpdesk consultant within the public sector, working in structured environments making daily societal impact.
Main requirements:
  • High school education (or equivalent) plus at least three years of relevant work experience
  • OR relevant IT education (e.g. university engineer, vocational higher education or equivalent) plus at least two years of relevant work experience
  • Good knowledge of computers, peripherals, operating systems, networks, communication, and information security
  • Basic knowledge of MS Office or equivalent
  • Good knowledge of ticketing systems (e.g. Easit GO or ServiceNow)
  • Good knowledge of Mobile Device Management (MDM)
  • Ability to communicate fluently in Swedish and English, both spoken and written
Responsibilities:
  • Ensure IT equipment functions properly
  • Provide service support to users via phone, email, and chat regarding hardware and software
  • Administer IT environments including user accounts, permissions, and print queues
  • Instruct users on how to work with various programs
Required hard skills:
  • IT hardware and software support
  • IT environment administration
  • Ticketing system operation (e.g. Easit GO, ServiceNow)
  • Mobile Device Management (MDM)
Recommended hard skills:
  • MS Office or equivalent
Soft skills:
  • Communication skills in Swedish and English
  • User support and instruction
  • Problem-solving
Operating systems:
  • General computer operating systems (not specified)
Natural languages:
  • Swedish (Proficient)
  • English (Proficient)
Cultural skills:
  • Ability to work in public sector environment
  • Commitment to societal impact
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