Business Developer for Øresundsbron
Workplace: Malmö, Sverige
Expires: August 13, 2025
Seeking a connector between technology, customers, and business to drive development and improve customer experiences at Øresundsbron. This is a consulting assignment through Adecco Sweden AB, focusing on the customer center and the digital customer journey, involving requirement gathering, process improvements, and collaboration with stakeholders.
Main requirements:
- Experience in change management within a digital environment, preferably related to customer service, CRM, or IT development
- Previous involvement in requirements specification, project management, or process development
- Familiarity or experience working with ISO 9001 standards
- Ability to communicate fluently in Danish and Swedish, both spoken and written; English is a plus
- Experience working in mixed cultural environments, especially Swedish-Danish collaborations
Responsibilities:
- Collect and specify requirements in systems such as Dynamics 365 CRM, Telavox, chatbots, and web services
- Systematically disseminate information, news, and updates internally
- Improve customer dialogue using tools like Quicksearch, Capturi, and user feedback
- Collaborate with suppliers and project management in larger development initiatives
- Enhance work processes according to ISO 9001 standards
- Continuously improve existing systems including Azure DevOps, Power BI, and Power Automate
Required hard skills:
- Requirements gathering and specification
- Knowledge of Dynamics 365 CRM
- Familiarity with Azure DevOps
- Proficiency in Power BI
- Experience with Power Automate
- Understanding of ISO 9001 standards
Recommended hard skills:
- Experience with Telavox and chatbot platforms
- Project management skills
- Process improvement methodologies
Soft skills:
- Strong communication skills
- Curious and eager to understand and explain
- Structured and systematic work style
- Self-driven and responsible
- Relationship builder with high social competence
- Reliable and quality-focused
Natural languages:
- Swedish (Proficient)
- Danish (Proficient)
- English (Working knowledge)
Cultural skills:
- Experience working in cross-cultural Scandinavian environments
- Understanding of Swedish-Danish collaboration dynamics
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