3rd Line Support Technician at Centric Professionals AB
Workplace: Stockholm, Sverige
Expires: November 6, 2025
We are seeking experienced 3rd line support technicians for assignments at multiple clients in the Stockholm area. The role involves advanced problem solving in Windows environments and provides opportunities to develop your IT career at Centric.
Main requirements:
  • At least 4 years of work experience in support
  • Relevant IT education
  • Experience troubleshooting and managing Windows Servers
  • Application packaging in SCCM
  • Network troubleshooting
  • Deep knowledge of Microsoft 365
  • Experience with Azure and Intune
Responsibilities:
  • Receive and resolve escalated support tickets from 1st and 2nd line support
  • Troubleshoot complex and technical issues including network and system faults in customer-specific environments
  • Provide technical support and management of Windows Servers
  • Handle virtual machine management such as VMware and Hyper-V when relevant
  • Perform troubleshooting, maintenance and basic operation of Windows servers
Required hard skills:
  • Windows Server troubleshooting and management
  • SCCM application packaging
  • Network troubleshooting
  • Microsoft 365
  • Azure
  • Intune
Recommended hard skills:
  • Linux
  • Virtual machine management (Hyper-V/VMware)
  • Database administration
Soft skills:
  • Structured and solution-oriented work style
  • Strong analytical thinking and problem isolation skills
  • Excellent communication skills in Swedish and English, both spoken and written
  • Flexibility
  • Teamwork and self-driven to take responsibility and deliver solutions
Operating systems:
  • Windows Server
  • Linux (preferred)
Natural languages:
  • Swedish (Proficient)
  • English (Proficient)
Cultural skills:
  • Motivation for personal and professional development
  • Adaptability to diverse client environments
  • Collaborative mindset to work in teams and independently
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