1st Line Support Technician at BRP Systems AB
Workplace: Linköping, Sverige
Expires: August 17, 2025
Provide first-line support to customers by handling incoming calls, resolving basic issues, and escalating complex cases to second-line support. Contribute to the FAQ content and occasionally offer support during evenings and weekends.
Main requirements:
  • Motivated by customer-oriented work and being the first contact for users
  • Result-driven problem solver who ensures resolution
  • Team player contributing to group success
  • Maintains positive attitude and is resourceful in challenging situations
  • Genuine service focus with active listening and clear communication
  • Previous experience in customer support or similar service roles is meritorious
  • Excellent communication skills in Swedish and English, both spoken and written
  • Basic technical understanding and ability to quickly learn new systems
Responsibilities:
  • Answer incoming calls from BRP customers and provide support for basic problems and questions
  • Create cases in Zendesk during or after calls
  • Handle first-line support cases in Zendesk
  • Escalate cases to second-line support when necessary
  • Contribute content suggestions for the FAQ based on common questions and problems
  • Participate in occasional phone support during evenings and weekends
Required hard skills:
  • Proficient in handling customer support requests
  • Experience using case management systems (Zendesk is preferred)
  • Basic technical understanding
  • Communication skills in Swedish and English
Recommended hard skills:
  • Experience in customer support or related service roles
Soft skills:
  • Customer-oriented mindset
  • Problem-solving skills
  • Team player
  • Positive attitude under pressure
  • Resourcefulness
  • Active listening
  • Clear and concise communication
Natural languages:
  • Swedish (Proficient)
  • English (Proficient)
Cultural skills:
  • Flexibility
  • Collaboration across departments and Nordic countries
  • Focus on customer satisfaction
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