Technical Support Specialist to Avinode
Workplace: Göteborg, Sverige
Expires: August 29, 2025
We are seeking a Technical Support Specialist who excels at problem-solving and assisting others to succeed. In this role, you will provide technical support by identifying and resolving issues, guiding customers through solutions, and ensuring optimal use of our products. You will be an integral part of a collaborative team in a fast-paced, innovative environment.
Main requirements:
- 2–3 years of experience in technical support or similar customer-facing role, preferably in a SaaS environment.
- Passion for customer service with strong problem-solving skills addressing both technical and human aspects.
- Self-starter attitude with initiative and proactive questioning.
- Ability to manage multiple priorities in a dynamic environment.
- Strong written and verbal communication skills, comfortable with multi-timezone and multicultural contexts.
- Quick learner eager to understand new software and diverse customer needs.
- Flexible and adaptive to evolving products and various customer types.
Responsibilities:
- Act as the first point of contact for customers requiring technical assistance via phone, email, and chat.
- Troubleshoot and resolve a broad range of technical issues.
- Provide clear, solution-oriented advice to users facing technical challenges.
- Maintain detailed records of issues reported and resolutions provided.
- Assist customers with API integrations providing technical insight and support.
- Help maintain and improve documentation related to APIs, integrations, and best practices.
- Share support case insights to improve support resources and user guides.
Required hard skills:
- Technical support experience in SaaS environment
- Troubleshooting technical issues
- Strong written and verbal communication skills
Recommended hard skills:
- Understanding of web-based applications
- Familiarity with RESTful APIs and ability to explain/document them
- Working knowledge of JSON and XML formats
Soft skills:
- Customer service orientation
- Problem-solving
- Self-motivation
- Multitasking in fast-paced settings
- Adaptability
- Effective communication across diverse cultures and time zones
- Quick learning ability
Natural languages:
- English (Proficient)
Cultural skills:
- Work effectively across cultures and time zones
- Collaborative team environment
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