Support Technician
Workplace: Malmö, Sweden
Expires: July 8, 2025
We are looking for a skilled support technician to provide IT support to end users at several clients in southern Skåne, including Malmö, Lund, and Trelleborg. The role involves helping users with various IT-related issues over phone, remote access, or email, working extensively with Active Directory, and supporting mail, printers, and customer-specific applications.
Main requirements:
- Post-secondary education in IT or related field.
- Previous experience in telephone support and/or onsite support is a plus.
- Knowledge of Active Directory, Exchange, Citrix, and ticketing systems.
- Fluent Swedish in spoken and written form is required.
- Service-oriented with a strong desire to provide excellent support.
- Driving license is meritorious.
Responsibilities:
- Assist users with various IT-related problems via phone, remote access, or email.
- Manage Active Directory tasks such as creating accounts and managing permissions.
- Support users with mail problems, printer issues, customer-specific applications, and other IT problems encountered.
- Maintain excellent customer contact and act as a problem solver.
Required hard skills:
- Active Directory
- Exchange
- Citrix
- Ticketing system knowledge
Recommended hard skills:
- Telephone support experience
- Onsite support experience
- Driving license
Soft skills:
- Service oriented
- Problem solving
- Good communication skills
- Customer focused
Natural languages:
- Swedish (Proficient)
Cultural skills:
- Teamwork
- Continuous learning and development
- Customer service orientation