Support Technician IT at Attends Healthcare AB
Workplace: Aneby, Sverige
Expires: August 15, 2025
As a support technician in our HelpDesk, you will be responsible for receiving, registering, resolving, and following up on cases from our users in Northern Europe. You will handle multiple systems and IT services, drive improvement work, and develop our support platform. You will also work with computer hardware, perform repairs and maintenance, and install, update, and maintain operating systems and software.
Main requirements:
  • Education in IT or equivalent experience as a support technician.
  • Good knowledge of Microsoft environments (client, server, M365).
  • Proficiency in networking (Cisco).
  • Experience with virtualization technologies (VMWare).
  • Knowledge of telecom and mobile telephony.
  • Strong skills in diagnosing and resolving technical problems quickly and effectively.
  • Very good command of Swedish and English in both speech and writing.
Responsibilities:
  • Receive, register, resolve and follow up support cases from users in Northern Europe.
  • Manage multiple systems and IT services within the support function.
  • Drive improvement and development of the support platform.
  • Work with computer hardware: repair and maintenance.
  • Install, update and maintain operating systems and software.
Required hard skills:
  • Microsoft client and server environments
  • Microsoft 365
  • Cisco networking
  • VMWare virtualization
  • Telecom technologies
  • Mobile telephony
Recommended hard skills:
  • Experience working in ITIL environment
Soft skills:
  • Service-oriented
  • Customer-focused
  • Strong communication skills
  • Responsible
  • Good prioritization and problem-solving skills
  • Ability to work independently and collaboratively
Natural languages:
  • Swedish (Proficient)
  • English (Proficient)
Cultural skills:
  • Ability to work in an international environment
  • Adaptability to dynamic and evolving business needs
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