Support Technician / Helpdesk Technician
Workplace: Stockholm, Sweden
Expires: October 26, 2025
A long-term consultant assignment at a large Nordic company located in southern Stockholm, focusing on first-line IT service desk support, with excellent opportunities for development and potential permanent employment.
Main requirements:
  • Strong knowledge of both spoken and written English and Swedish; knowledge of Norwegian is a merit but not required.
  • Customer-focused with a professional service attitude.
  • Quick learner who can rapidly understand new systems and technologies.
  • Friendly, social, and cooperative team player.
  • Able to handle multiple cases and processes simultaneously in a high-paced environment.
  • Personal suitability emphasized strongly.
Responsibilities:
  • Inform, guide, and assist users daily in supported systems, tools, and equipment.
  • Receive, register, coordinate, and report information, requests, needs, questions, and problems related to effective IT usage.
  • Serve as the link between users, the customer's IT department, and external suppliers.
  • Receive, register, follow-up, and report cases until closure.
  • Assist with onboarding and offboarding including account administration and hardware orders.
Required hard skills:
  • Experience from IT support or technical customer service.
  • Familiarity with ticketing systems like Freshservice.
  • Remote support via TeamViewer.
  • Antivirus solutions such as Symantec Endpoint Protection.
  • Virtual desktop environment (AVD).
  • Microsoft Office 365 suite.
  • SharePoint.
  • Active Directory.
  • Azure.
  • VPN.
  • Microsoft Endpoint Manager.
  • Mobile Device Management (MDM).
  • Windows 10 and 11.
Recommended hard skills:
  • Knowledge of Agresso (ERP system).
Soft skills:
  • Customer focus
  • Professional service orientation
  • Quick learning ability
  • Social and collaborative
  • Ability to work efficiently in a high-paced environment with multitasking
Operating systems:
  • Windows 10
  • Windows 11
Natural languages:
  • Swedish (Proficient)
  • English (Proficient)
  • Norwegian (Basic familiarity)
Cultural skills:
  • Team collaboration
  • Good communication
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