Support Technician at Saab
Workplace: Linköping, Sverige
Expires: August 29, 2025
Seeking a solution-oriented individual with genuine interest in IT infrastructure, strong technical understanding of networks and databases, and a desire to provide first-class support. The role involves establishing and developing a new support function for a factory with continuous 24/7 operation, focusing on IT infrastructure, database management, and network administration.
Main requirements:
  • Strong technical background with several years of experience in IT support within complex environments.
  • Experience with systematic troubleshooting and handling cases in established issue management systems.
  • Competency in both Windows and Linux-based server environments.
  • Understanding of database management, storage solutions, and network administration.
  • Good proficiency in Swedish and English, both spoken and written.
  • Ability to document technical processes and solutions in a structured manner.
  • Service-oriented mindset with strong teamwork skills.
Responsibilities:
  • Establishing and developing a new support function for a factory with continuous 24/7 operations.
  • Providing technical support in IT infrastructure, database management, and network administration.
  • Integrating into existing support structures including Second Line and Second Line Extended Support during the initial phase.
  • Contributing effectively to the support team and organizational routines.
Required hard skills:
  • IT infrastructure support
  • Database management
  • Network administration
  • Windows server environments
  • Linux server environments
  • Issue management systems
Recommended hard skills:
  • Experience with Azure
  • Active Directory (AD)
  • SCCM
  • ITIL framework
  • ServiceNow
  • IFS
  • BizTalk
  • Printing and label printing solutions
Soft skills:
  • Solution-oriented approach
  • Strong documentation skills
  • Service-minded with a clear support heart
  • Cooperation and teamwork
  • Positive work attitude
Frameworks:
  • ITIL
Operating systems:
  • Windows
  • Linux
Natural languages:
  • Swedish (Proficient)
  • English (Proficient)
Cultural skills:
  • Ability to work in a 24/7 operation environment
  • Adaptability to shift work
  • Security clearance compliance
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