Support and Operations Technician
Workplace: Linköping, Sverige
Expires: August 11, 2025
Join an innovative Swedish technology company protecting people and societies. We seek a dedicated Support and Operations Technician for a consultancy assignment with a leading Swedish defense and security company. Work in a dynamic environment supporting internal customers daily.
Main requirements:
  • Minimum 6 months experience in IT and customer-facing roles
  • Excellent communication skills
  • Fluency in Swedish and good command of English, both spoken and written
  • Strong willingness and ability to learn new skills
  • Swedish citizenship (background check required due to handling export-controlled information)
Responsibilities:
  • Provide first and second line support and incident management
  • Maintain customer contact via phone and written communication
  • Participate in management meetings
  • Handle escalations
  • Update documentation
  • Support SharePoint-based solutions
  • Manage ticketing system for incident handling
Required hard skills:
  • Experience in IT support and customer service
  • Knowledge of SharePoint solutions
  • Incident management skills
Recommended hard skills:
  • Application management experience
  • Familiarity with agile working methods
  • ITIL knowledge
Soft skills:
  • Structured approach
  • Responsible
  • Sociable
  • Ability to work independently and in teams
  • Engaged and service-oriented with patience and willingness to help
  • Self-driven with understanding of team contribution
Natural languages:
  • Swedish (Proficient)
  • English (Working knowledge)
Cultural skills:
  • Ability to work in a collaborative team environment
  • Understanding of export control regulations due to sensitive information handling
Apply for this job
Apply here

You might also like: