SSAB - ServiceDesk Onsite Specialist
Workplace: Polen
Expires: September 30, 2025
Join SSAB as an IT Specialist to support and maintain technological operations across mills and offices in Poland, helping drive the company's transformation towards producing fossil-free steel. This role involves on-site IT support, managing Windows systems, Office 365, networking, and servers, ensuring seamless technology infrastructure to support SSAB's leadership in the steel industry.
Main requirements:
- Bachelor's degree in Information Technology, Computer Science, or related field
- Proficiency in Windows operating systems and Office 365 administration
- Experience with server management, networking configurations and protocols
- Familiarity with ITIL principles and IT service management processes
- Fluency in Polish and English, both written and spoken
- Willingness for domestic travel and occasional international travel
Responsibilities:
- Provide immediate on-site IT support including hardware and software troubleshooting
- Manage and troubleshoot Windows desktops and servers
- Administer Office 365 suite including Outlook, SharePoint, and Teams
- Manage networking infrastructure including LANs, WLANs, and IP configurations
- Configure, maintain, and troubleshoot Windows servers to ensure data availability and security
- Apply ITIL best practices in daily IT service operations
- Use ticketing system (ServiceNow) for incident, request, and change management
- Engage directly with end-users to deliver timely IT solutions
- Travel regularly to various SSAB sites in Poland and Czech Republic to provide IT support
Required hard skills:
- Windows operating systems administration
- Office 365 administration
- Windows server management
- Network configuration and protocols
- ITIL service management practices
- Experience with ServiceNow or similar ticketing systems
Recommended hard skills:
- Advanced IT certifications related to Windows, Office 365, or ITIL
Soft skills:
- Attention to detail
- Problem-solving skills
- Teamwork and collaboration
- Effective communication skills
- Adaptability and flexibility
- Ability to explain technical issues in layman's terms
Operating systems:
- Windows
Natural languages:
- Polish (Proficient)
- English (Proficient)
Cultural skills:
- Sustainability mindset
- Collaborative teamwork
- Customer-focused communication
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