Shift Operating Technician to GDM
Workplace: Sundsvall, Sweden
Expires: June 15, 2025
We are looking for multiple shift operating technicians to join the NOC team at GDM, a leading IT company in Sweden with about 130 employees. The role involves managing operations and support for networks, servers, and security, monitoring systems and services, handling incidents, and coordinating with various teams to maintain service quality. Shift work includes both day and night shifts, with a focus on customer value and teamwork.
Main requirements:
- Relevant education or equivalent experience
- Basic knowledge of networks and servers
- B driving license
- Previous experience with customer contact
- Strong interest in IT
- Good communication skills in Swedish and English, both spoken and written
- Ability to work shifts including day and night shifts
Responsibilities:
- Resolve or escalate open incidents to 2nd/3rd line support
- Act as first point of contact for coordinating and managing incidents
- Perform basic diagnostics and service restorations following procedures (Linux, Network, Windows)
- Follow up and report back on cases to technicians and customers
- Update alarm and diagnostic instructions
- Provide user support, handle daily routines and operational orders
- Responsibility for personal alarm service 'Sankt Bernhard'
Required hard skills:
- Basic networking knowledge
- Basic server knowledge
- Incident management
- Support for Linux, Network, Windows systems
- Customer communication
- Swedish and English language proficiency
Recommended hard skills:
- Microsoft Server
- Monitoring systems such as OP5, Nagios, SCOM, Opsview, LibreNMS
- Linux/Unix
- Experience with VMware, Hyper-V, Nutanix
- Cloud services, preferably Azure
- Networking technologies
Soft skills:
- Responsible
- Organized
- Stable
- Respectful
Operating systems:
- Linux
- Windows
Natural languages:
- Swedish (Proficient)
- English (Proficient)
Cultural skills:
- Ability to work in a shift schedule with day and night shifts
- Team collaboration
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