ServiceNow specialist
Workplace: Stockholm, Sweden
Expires: June 28, 2025
A role focused on the administration, maintenance, and development of the ServiceNow platform for a Swedish government agency dedicated to supporting defense and security.
Main requirements:
- Completed university or college education in a relevant field or equivalent experience.
- Minimum 2 years experience working with ServiceNow as an administrator or developer.
- Experience in development and maintenance of IT systems.
Responsibilities:
- Daily operation and maintenance of the ServiceNow platform.
- Planning and executing upgrades, patching, and cloning following ServiceNow best practices.
- Deliver manageable solutions that ensure effective operation and meet the agency's requirements for security, stability, and performance in an on-premises environment.
- Maintain system documentation related to your area.
- Support incident and problem management.
- Assist developers with requirements and configurations.
- Collaborate closely with the operations organization.
Required hard skills:
- ServiceNow administration and development experience (minimum 2 years).
- Experience in development and maintenance of IT systems.
- Ability to perform upgrades, patching and cloning in ServiceNow.
- Knowledge of maintaining system documentation.
- Experience with incident and problem management procedures.
Recommended hard skills:
- ServiceNow certifications.
- Experience working as a platform administrator in ServiceNow.
- Experience with ServiceNow in an on-premises (self-hosted) environment.
- Familiarity with Linux operating system.
- Experience with MariaDB and/or MySQL databases.
- Experience creating and managing IT system documentation.
- Experience with information security work and related documentation.
- Knowledge of ITIL 4 framework.
Soft skills:
- Reliable and stable with good self-awareness.
- Ability to understand the big picture and solve problems both short- and long-term.
- Structured and able to lead, motivate, and empower others to achieve collective goals.
- Proficient communication skills in Swedish and English, both spoken and written.
Frameworks:
- ITIL 4
Operating systems:
- Linux
Natural languages:
- Swedish (Proficient)
- English (Proficient)
Cultural skills:
- Ability to work in a secure and mission-critical environment.
- Collaborative mindset.
- Contribute to national defense and security efforts.