Servicedeskmedarbetare
Workplace: Stockholm, Sverige
Expires: January 29, 2026
Servicedeskmedarbetare role in Group IT supporting Sorunda IT through a change journey, providing user service and support via phone and on-site.
Main requirements:
- At least 2 years experience in IT support work
- Experience with Active Directory
- Experience with Microsoft 365
- Experience with Entra ID
- Fluent in Swedish and English, spoken and written
- Experience working in a large organization undergoing change is meritorious
Responsibilities:
- Handle on- and offboarding processes
- Support and service to users within Sorunda IT (troubleshooting, user administration, access issues)
- Manage and follow up on cases in the ticketing system
- Handle support requests via phone and ticketing system
- Contribute to improving user experience and ensure high quality support
Required hard skills:
- Active Directory
- Microsoft 365
- Entra ID
- IT support and user administration
- Ticketing system management
Recommended hard skills:
- Experience in large organizations during change processes
Soft skills:
- Ability to handle stress and multple requests simultaneously
- Good communication skills
- Self-driven
- Strong problem-solving skills
Natural languages:
- Swedish (Proficient)
- English (Proficient)
Cultural skills:
- Working effectively in a changing organizational environment
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