Servicedesk Employee (Temporary) at Nordlo Improve AB, Gothenburg Lindholmen
Workplace: Göteborg, Sweden
Expires: June 15, 2025
A temporary position to cover parental leave at Nordlo Improve's servicedesk. First point of contact for customers, handling incoming technical support issues via phone. Opportunity to learn and develop skills in a varied environment.
Main requirements:
- 1-2 years of experience in support, customer service or similar
- Basic IT knowledge
- Interest in learning new things
- Fluent in Swedish, both spoken and written
Responsibilities:
- Handle and resolve incoming cases via phone, remote control, or on-site at customer offices
- Provide technical support and troubleshooting for users
- Escalate more complex issues to second line support or relevant department
- Document and follow up cases in the ticketing system
- Ensure users have a positive experience through professional and service-oriented interaction
Required hard skills:
- Basic IT knowledge
- Experience in technical support or customer service
Recommended hard skills:
- Driving license category B (desirable to enable on-site work)
Soft skills:
- High service mindset
- Communicative
- Solution-oriented
- Responsible
- Driven with willingness to develop
Natural languages:
- Swedish (Proficient)
Cultural skills:
- Inclusive and diverse work environment
- Strong teamwork and collaboration
- Balance between work and personal life
- Responsive leadership
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