Service Owner / IT Workplace Owner at Capio
Workplace: Göteborg, Sverige
Expires: September 30, 2025
Lead and manage IT workplace services within Capio, ensuring a secure, modern, and efficient IT work environment across all care facilities. Take full ownership of service roadmaps, SLA management, budgeting, lifecycle handling, user experience, and development in a complex healthcare setting.
Main requirements:
- Previous ownership of an IT workplace service supporting more than 1000 end-users
- Experience leading service management with responsibility over roadmap, SLAs, and continuous improvements
- Good understanding of ITIL, IS&T Service Management, and lifecycle management
- Experience working in complex or business-critical environments coordinating multiple stakeholders
- Strong communication skills in both Swedish and English, able to address technical and non-technical audiences
Responsibilities:
- Lead and develop IT workplace service with thousands of clients in use
- Ensure lifecycle management of equipment including model selection, delivery, and rotation
- Monitor roadmaps, contracts, and SLAs with external providers
- Gather, analyze, and implement requirements from various parts of the organization
- Act as a bridge between technology and business focusing on user benefit, security, and efficiency
- Contribute insight and prioritization in forums where Capio's overall digital direction is decided
Required hard skills:
- ITIL knowledge
- Service management experience
- Lifecycle management
- Communication in Swedish and English
- Coordination of multiple stakeholders in complex environments
Recommended hard skills:
- Understanding of Windows 10/11 and Evergreen management
- Office 365 implementation and operations
- MDM tools and mobility management
- Hardware and software configuration management
- End-user solutions including accessories and peripherals
Soft skills:
- Systematic
- Solution-oriented
- Strong communicative ability
- Ability to influence and coordinate diverse stakeholders
Operating systems:
- Windows 10
- Windows 11
Natural languages:
- Swedish (Proficient)
- English (Proficient)
Cultural skills:
- Ability to navigate between technical and non-technical groups
- Experience working in healthcare or complex, mission-critical environments
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