Service-oriented Support Technician
Workplace: Umeå, Sverige
Expires: August 24, 2025
Region Västerbotten is looking for a technically skilled and socially adept support technician to provide first-line IT support. The role involves troubleshooting, software installation, and order handling to support healthcare IT systems across Västerbotten, contributing directly to efficient and quality care delivery.
Main requirements:
  • Genuine interest in IT support and digitalization in healthcare.
  • Ability to work both independently and in teams.
  • Good basic technical competence.
  • Strong communication skills and ability to build trust across different organizational levels, including external suppliers and stakeholders.
  • Initiative and a solution-oriented mindset.
  • Relevant secondary or post-secondary education or equivalent experience.
  • Fluent in Swedish and English, both spoken and written.
Responsibilities:
  • Provide first-line technical support via phone and ticket systems.
  • Troubleshoot and resolve IT issues.
  • Install applications and software.
  • Handle IT-related orders.
  • Be available for on-call duties (standby).
  • Adapt to changing primary tasks as needed.
Required hard skills:
  • Basic IT technical skills.
  • Experience or education in IT support or related field.
  • Knowledge of troubleshooting tools and techniques.
  • Ability to use ticketing systems and installation tools.
Soft skills:
  • Service-oriented attitude.
  • Curiosity and eagerness to learn.
  • Analytical and listening skills.
  • Initiative and self-direction.
  • Systematic work approach.
  • Adaptability in complex environments.
Natural languages:
  • Swedish (Proficient)
  • English (Proficient)
Cultural skills:
  • Teamwork
  • Customer focus
  • Responsibility
  • Diversity awareness
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