Service Manager Microsoft 365
Workplace: Örnsköldsvik, Sverige
Expires: August 25, 2025
Lead and coordinate the management of Microsoft 365 applications to support and optimize digital workplace solutions within a defense industry company.
Main requirements:
- Experience in service management or change management related to IT or digital workplaces.
- Good knowledge of Microsoft 365 and its applications such as Teams and SharePoint.
- Ability to plan, coordinate and drive improvement initiatives and lifecycle management for critical IT systems.
- Strong communication and collaboration skills to work with end-users, process owners, and suppliers.
- Proficient in Swedish and English, both spoken and written.
Responsibilities:
- Lead and coordinate the administration and development of Microsoft 365 applications.
- Plan, follow up and prioritize service requests and incident management.
- Propose new solutions and working methods within Microsoft 365.
- Act as a key driver to ensure IT systems are optimized, effective, stable, and secure.
- Coordinate change management and guide the business in introducing new digital solutions aligned with business needs.
- Collaborate closely with end users, process owners, and suppliers.
Required hard skills:
- Microsoft 365 platform expertise, including Teams and SharePoint administration.
- Experience with IT service management and change management processes.
- Knowledge of information security and compliance in Microsoft environments.
- Familiarity with hybrid IT environments is highly valued.
Recommended hard skills:
- Experience in defense or regulated industries.
- Knowledge of digital workplace tools and lifecycle management.
Soft skills:
- Strong self-motivation and responsibility.
- Good collaboration and communication skills.
- Structured, delivery and goal-oriented mindset.
- Curiosity and positive attitude towards technical challenges and problem solving.
- Willingness to share knowledge and work collaboratively.
Operating systems:
- Microsoft Windows environment
Natural languages:
- Swedish (Proficient)
- English (Proficient)
Cultural skills:
- Adaptability to international and interdisciplinary teams
- Understanding of defense industry standards and regulations
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