Senior IT Support Technician
Workplace: Solna, Sweden
Expires: October 24, 2025
We are looking for an experienced and service-oriented IT support technician for a consulting assignment in the Järfälla/Solna area. The role involves ensuring an effective and stable IT environment onsite, including support for end-users and shared spaces such as conference rooms. The position requires a service mindset to improve daily work for colleagues and is a full-time role requiring physical presence at the office.
Main requirements:
  • 4-8 years of experience in IT support or similar roles
  • Proven ability to troubleshoot and support users when remote control is insufficient
  • Knowledge of Windows environments and Microsoft 365
  • Experience with installation and delivery of computers, phones, and client-side IT hardware
  • Ability to perform systematic troubleshooting
  • Experience documenting cases in knowledge databases and ticketing systems
  • Good proficiency in Swedish and English, both spoken and written
  • Valid B driving license
  • Understanding of support for printers and conference rooms
Responsibilities:
  • Provide onsite IT support to end users and shared office areas
  • Handle questions, incidents, and service requests from the organization
  • Prepare computers and install programs and accessories
  • Maintain and update knowledge database
  • Provide users with instructions and guides related to business and IT
Required hard skills:
  • Windows environments
  • Microsoft 365
  • Systematic troubleshooting
  • Hardware installation and delivery
  • Knowledge database and ticketing systems documentation
Recommended hard skills:
  • Experience working in a large corporation with complex IT environments
  • VIP user support with rapid and competent assistance
  • Support during major outages or security-related incidents
  • Hardware inventory and asset management
Soft skills:
  • Service-oriented mindset
  • Problem-solving skills
  • Good communication skills in Swedish and English
Operating systems:
  • Windows
Natural languages:
  • Swedish (Proficient)
  • English (Proficient)
Cultural skills:
  • Ability to work onsite and collaboratively within a physical team environment