Second Line Support Technician
Workplace: Linköping, Sverige
Expires: September 18, 2025
Centric is seeking a support technician with at least 5 years of experience who has a genuine interest in service and enjoys helping customers with their IT problems through various channels. The role is for a customer in Linköping to strengthen their second line support team. Ideal candidates have a passion for IT and technology along with good pedagogical skills.
Main requirements:
  • Minimum 5 years experience in IT support
  • Genuine interest in IT and technology
  • Good pedagogical abilities
  • Systematic troubleshooting skills
  • Experience working in ticketing systems
  • At least 2 years experience in end-user support
  • Experience with Microsoft environments
  • Knowledge of Active Directory
  • Basic knowledge of infrastructure, servers, networks, SCCM, databases
  • Documentation skills
  • Proficient in Swedish and English, both spoken and written
  • Swedish citizenship may be required due to possible security classification
Responsibilities:
  • Operate and support customer systems
  • Work closely with customers handling tasks of various sizes
  • Manage and update information in customer's knowledge database
  • Ensure services meet customer needs and continually improve them
  • Collaborate effectively within the support team
Required hard skills:
  • Systematic troubleshooting
  • Ticketing systems experience
  • Microsoft environment expertise
  • Active Directory knowledge
  • Infrastructure, servers, networking basics
  • SCCM and database basics
  • Documentation skills
Soft skills:
  • Responsible and driven
  • Professional conduct
  • Systematic work approach
  • Strong communication skills
  • Team player
Operating systems:
  • Microsoft Windows environments
Natural languages:
  • Swedish (Proficient)
  • English (Proficient)
Cultural skills:
  • Customer service orientation
  • Team collaboration
  • Continuous learning and development
Apply for this job
Apply here

You might also like: