Project Manager CRM Implementation
Workplace: Stockholm, Sverige
Expires: August 12, 2025
We are looking for a Project Manager for a CRM implementation project at a government agency in Stockholm. This is a full-time consulting assignment involving close collaboration with the client, demanding great flexibility and teamwork.
Main requirements:
  • At least 4 years of experience leading investigations in large organizations (>500 employees) within the last 9 years, involving structured work to map, analyze, and propose solutions in areas such as organizational development, process improvement, digitization, customer journeys, IT support, or strategic choices.
  • At least 9 years experience in leadership roles (project manager, manager, or similar) and/or investigative roles.
  • At least 1 assignment responsible for needs analysis and/or procurement of CRM or Marketing Automation systems in the public sector within the last 9 years.
  • At least 1 assignment involving coordination of requirements and goals between two or more business functions (e.g., IT, communication) in a change initiative.
  • At least 2 years of professional experience in collecting, analyzing, and using customer data or market insights to influence communication, product development, service offerings, or other business decisions.
Responsibilities:
  • Lead the internal workgroup coordinating the CRM and marketing automation implementation with the product area Customer Support.
  • Identify needs and capabilities required for CRM and marketing automation system implementation.
  • Coordinate and define the work to create effective handling of the CUSTOMER concept within Stockholm public transport.
Required hard skills:
  • Project leadership and coordination
  • Needs analysis and procurement of CRM or marketing automation systems
  • Experience in investigations related to organizational and process improvements
  • Data analysis for customer and market insights
  • Experience in multi-functional collaboration (e.g., IT and communication departments)
  • Understanding of public sector operations and requirements
Recommended hard skills:
  • Experience establishing work methods for customer segmentation, loyalty strategies, or personalized customer communication
  • Experience with CRM, marketing automation, or loyalty programs
  • At least 2 years experience specifically as a project manager
Soft skills:
  • Flexibility
  • Collaboration and teamwork
  • Strong client focus
  • Communication skills
  • Ability to manage multi-functional teams
Natural languages:
  • Swedish (Proficient)
  • English (Working knowledge)
Cultural skills:
  • Customer and traveler focus
  • Public sector understanding
  • Sustainability and societal development orientation
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